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Refund Policy
Last updated: April 27, 2025
1. Session Refunds
If you are unsatisfied with a counseling session, you may request a refund within 24 hours of the session completion. Each request is reviewed on a case-by-case basis.
2. Wallet Recharge Refunds
Wallet recharge amounts are non-refundable. However, unused wallet balance can be used for future sessions at any time.
3. How to Request a Refund
To request a refund, please contact us at support@counselorscafe.com with your session details and reason for refund.
4. Processing Time
Refunds are typically processed within 5-7 business days after approval. The amount will be credited to your original payment method.
5. Non-Refundable Items
Services that have been fully delivered and completed are generally non-refundable unless there is a technical issue or counselor cancellation.